- Can I return my order for a refund?
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- No. Your order is printed to your specifications and is not refundable. If it is our mistake, please let us know within 30 days and we will correct the error at no charge to you.
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- You are responsible for the selections you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order.
We are not responsible for missing or incorrect information that you have provided.
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- If your order is for a gift or an event and if there is not sufficient time for a reprint to be done, we can mail or email a gift notice to the recipient to let them know the gift is on its way.
You are responsible to contact us with this request and provide the full name and mail or email address of the recipient.
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- Can I cancel my order?
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- Your order is sent to be printed immediately after you enter it. There is a $10.00 charge if you want to cancel your order before it is printed.
After you order is printed you may not cancel it.
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- What shipping carriers do you use?
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- We use the U.S. Postal Service to ship your order.
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- Can I ship to a company?
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- Yes. If order is shipping to a company, please provide company's name and complete address
including suite or floor number if necessary.
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- Do you ship internationally?
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- Yes. We use the U.S. Postal Service to ship your international order.
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- What if I entered the wrong shipping address?
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- If you contact us before your order is shipped there is no charge for your correction. Changes after your order is shipped will require second shipping charge if your package is returned to us by the U.S. Postal Service.
If your package is not returned to us you are responsible to pay to have the order reprinted and shipped.
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- What do I do if my package is damaged?
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- If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately.
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- Any damage must be reported within 14 days of delivery. No replacements, allowances or credits will be given after this two-week period.
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- You must retain the original packaging to show proof of damage. We will schedule an inspection with the carrier and they have four weeks to inspect the damaged package if necessary.
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- Will I get an invoice or order confirmation?
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- Yes, you will receive an order confirmation e-mail shortly after you place your order on-line. The confirmation will include information about the items you ordered, price and the amount
charged to your credit card.
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- Do you offer quantity discounts for commercial accounts?
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- Photography by Harrington appreciates all orders and offers discounts for high volume buyers. Volume discounts automatically apply to qualifying orders and is shown on the order conformation.
emailed to you. To contact us: send email to Scott@PhotographyByHarrington.com or Phone: (630)279-6043.
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- What credit cards do you accept?
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- Visa, MasterCard, Discover and American Express.
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- Is it safe to use my credit card on the PhotographyByHarrington.com site?
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- Yes. PhotographyByHarrington.com is a secure site. When you press the "Add To Shopping Cart" button you are directed to a secure server. We use 128 bit encryption for every order placed.
This is the best and most secure way to place an order over the internet. We take great pride in offering the most secure online shopping available.
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- How do you charge tax?
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- Your order, less shipping, is charged 8% state sales tax.
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- What is your privacy policy?
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- Photography by Harrington does not engage in selling any form of customer information to any third party.
Email addresses are used to provide conformation of sale and in some cases promotions and shipping notices.
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